Introduction

KonnectHub provides marketing, sales, customer communication, lead management, appointment scheduling, and customer support services for its clients and partner businesses.

As part of these services, KonnectHub may send SMS and MMS communications on behalf of its clients using communication systems, CRM platforms, and messaging providers including Ringover and related communication tools.

KonnectHub may disclose Personal Data and other information to third parties that help provide messaging services.

We will not share your opt-in to an SMS campaign with third parties for purposes unrelated to supporting you in connection with those services.

We may share your Personal Data with third parties that assist us in delivering messaging services, including but not limited to messaging platform providers, CRM systems, phone carriers, communication vendors, customer support software providers, and automation and workflow platforms.

Important Mobile Information Disclosure: Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

We may disclose Personal Data to affiliates, subsidiaries, contractors, or service providers assisting in business operations; however, their use and disclosure of your information remains subject to this Privacy Policy and applicable laws.

Purpose of SMS Notifications

Our SMS notifications are designed to:

• Respond to customer inquiries.
• Confirm appointments and consultations.
• Provide customer support updates.
• Send reminders and follow-ups.
• Deliver service-related notifications.
• Provide sales and marketing updates.
• Share important business communications.
• Improve communication between businesses and customers.

Opt-In and Consent

By providing your phone number and opting into SMS notifications, you confirm that you are the owner or authorized user of the phone number provided.

You consent to receive recurring automated and non-automated text messages, SMS and MMS, from KonnectHub and/or businesses represented by KonnectHub regarding customer support, appointment reminders, sales follow-ups, service notifications, marketing communications, promotional updates and customer care messages.

Consent is not required as a condition of purchase.

Message frequency may vary depending on your interaction with KonnectHub or its represented businesses.

You may opt in by completing a website form, filling out a lead generation form, scheduling an appointment, providing verbal consent, checking an SMS consent checkbox, contacting customer support or submitting your phone number through advertising campaigns.

Opt-Out Instructions

Your consent to receive SMS messages is entirely voluntary.

You may opt out at any time by replying STOP to any SMS message received from us.

You may also request removal by contacting operations@konnecthub.com.

After opting out, you will receive one final confirmation message and no additional SMS messages will be sent unless you opt back in.

Help & Support

If you require assistance regarding SMS communications, you may reply HELP to any SMS message or contact us directly via email at operations@konnecthub.com.

Message & Data Rates

Standard message and data rates may apply for messages sent to and from your mobile device. Please contact your wireless carrier for details regarding your messaging and data plan. Wireless carriers are not liable for delayed or undelivered messages.

Privacy & Data Security

We value your privacy and are committed to protecting your information. Your information may be used solely for purposes described in this policy.

• Customer communication.
• Appointment scheduling.
• Lead management.
• Customer support.
• Marketing communications.
• CRM operations.
• Service notifications.
• We do not sell, rent, or share personal information with third parties for marketing purposes.
• Information may only be shared as required by law or with service providers necessary to support business operations and messaging services.

Data Retention

We retain personal information only as long as necessary to fulfill operational, legal, compliance, and reporting requirements. After this period, information may be securely deleted or anonymized.

Compliance With Regulations

KonnectHub complies with all applicable federal and state regulations governing SMS communications, including Telephone Consumer Protection Act, TCPA, CTIA Messaging Principles, and California Consumer Privacy Act, CCPA. Our practices are designed to ensure consumers can easily manage communication preferences and opt-out rights.

Indemnification

You agree to indemnify and hold harmless KonnectHub and its affiliates, employees, contractors, and represented businesses from claims arising from:

• Providing a phone number not owned or authorized by you.
• Failure to notify us of changes to your mobile number.
• Violations of applicable laws related to your use of messaging services.

Participation Requirements

To participate in our SMS services, you must:

• Be at least 18 years old.
• Own or control a mobile device capable of two-way messaging.
• Subscribe to a wireless carrier supporting SMS services.
• Not all mobile carriers may support the service.

Dispute Resolution & Arbitration

By participating in our SMS messaging services, you agree to resolve disputes individually and not as part of a class action or representative proceeding. You waive the right to a jury trial for disputes relating to these SMS Terms and Conditions.

Miscellaneous

You represent and warrant that you have authority to agree to these Terms and participation in SMS services does not violate any other agreement or obligation. If any provision is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect. KonnectHub reserves the right to modify these Terms at any time. Continued participation in SMS communications constitutes acceptance of any updated Terms.

Contact Information

KONNECTHUB

Website: konnecthub.com

Email: operations@konnecthub.com

Full Privacy Policy

For additional information regarding how we collect, use, store, and protect personal information, please review our complete Privacy Policy available on our website.

Sample Message Examples

The following examples show the types of SMS messages KonnectHub may send.