1. Introduction

KonnectHub provides marketing, sales, customer communication, lead management, appointment scheduling, and customer support services for its clients and partner businesses.

As part of these services, KonnectHub may send SMS and MMS communications on behalf of its clients using communication systems, CRM platforms, and messaging providers including Ringover and related communication tools.

We will not share your opt-in to an SMS campaign with third parties for purposes unrelated to supporting you in connection with those services.

We may share your Personal Data with third parties that assist us in delivering messaging services, including but not limited to:

• Messaging platform providers
• CRM systems
• Phone carriers
• Communication vendors
• Customer support software providers
• Automation and workflow platforms

We may disclose Personal Data to affiliates, subsidiaries, contractors, or service providers assisting in business operations; however, their use and disclosure of your information remains subject to this Privacy Policy and applicable laws.

2. Purpose of SMS Notifications

Our SMS notifications are designed to:

• Respond to customer inquiries
• Confirm appointments and consultations
• Provide customer support updates
• Send reminders and follow-ups
• Deliver service-related notifications
• Provide sales and marketing updates
• Share important business communications
• Improve communication between businesses and customers

3. Opt-In and Consent

By providing your phone number and opting into SMS notifications, you confirm that you are the owner or authorized user of the phone number provided.

You consent to receive recurring automated and non-automated text messages, SMS and MMS, from KonnectHub and/or businesses represented by KonnectHub regarding:

• Customer support
• Appointment reminders
• Sales follow-ups
• Service notifications
• Marketing communications
• Promotional updates
• Customer care messages

Consent is not required as a condition of purchase.

Message frequency may vary depending on your interaction with KonnectHub or its represented businesses.

You may opt in by:

• Completing a website form
• Filling out a lead generation form
• Scheduling an appointment
• Providing verbal consent
• Checking an SMS consent checkbox
• Contacting customer support
• Submitting your phone number through advertising campaigns

4. Opt-Out Instructions

Your consent to receive SMS messages is entirely voluntary.

You may opt out at any time by replying:

You may also request removal by contacting:

operations@konnecthub.com

After opting out, you will receive one final confirmation message and no additional SMS messages will be sent unless you opt back in.

5. Help & Support

If you require assistance regarding SMS communications, you may:

• Reply HELP to any SMS message
• Contact us directly via email at operations@konnecthub.com

6. Message & Data Rates

Standard message and data rates may apply for messages sent to and from your mobile device.

Please contact your wireless carrier for details regarding your messaging and data plan. Wireless carriers are not liable for delayed or undelivered messages.

7. Privacy & Data Security

We value your privacy and are committed to protecting your information.

Your information may be used solely for purposes described in this policy, including:

• Customer communication
• Appointment scheduling
• Lead management
• Customer support
• Marketing communications
• CRM operations
• Service notifications

We do not sell, rent, or share personal information with third parties for marketing purposes.

Information may only be shared as required by law or with service providers necessary to support business operations and messaging services.

8. Data Retention

We retain personal information only as long as necessary to fulfill operational, legal, compliance, and reporting requirements.

After this period, information may be securely deleted or anonymized.

9. Compliance With Regulations

KonnectHub complies with all applicable federal and state regulations governing SMS communications, including:

• Telephone Consumer Protection Act, TCPA
• CTIA Messaging Principles
• California Consumer Privacy Act, CCPA

Our practices are designed to ensure consumers can easily manage communication preferences and opt-out rights.

10. Indemnification

You agree to indemnify and hold harmless KonnectHub and its affiliates, employees, contractors, and represented businesses from claims arising from:

• Providing a phone number not owned or authorized by you
• Failure to notify us of changes to your mobile number
• Violations of applicable laws related to your use of messaging services

11. Participation Requirements

To participate in our SMS services, you must:

• Be at least 18 years old
• Own or control a mobile device capable of two-way messaging
• Subscribe to a wireless carrier supporting SMS services

Not all mobile carriers may support the service.

12. Dispute Resolution & Arbitration

By participating in our SMS messaging services, you agree to resolve disputes individually and not as part of a class action or representative proceeding.

You waive the right to a jury trial for disputes relating to these SMS Terms and Conditions.

13. Miscellaneous

You represent and warrant that:

• You have authority to agree to these Terms
• Participation in SMS services does not violate any other agreement or obligation

If any provision is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.

KonnectHub reserves the right to modify these Terms at any time. Continued participation in SMS communications constitutes acceptance of any updated Terms.

14. Contact Information

15. Full Privacy Policy

For additional information regarding how we collect, use, store, and protect personal information, please review our complete Privacy Policy available on our website.

Sample Message Examples

Customer Care

Delivery / Service Notifications

Opt-In Message

Opt-Out Message

Help Message